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Responsibilities
Perform station duties including station crowd control and platform supervision, station inspection and train service recovery
Operate Customer Service Centres and handle matters in relation to the Automatic Fare Collection system and equipment
Provide world-class customer services in accordance with service targets and standards
Requirements
Grade E / Level 2 / “Attained” or above in 5 subjects of HKCEE / HKDSE, including English Language
Good command of spoken English and Chinese, proficiency in Putonghua or other languages is an advantage
Customer-centric mindset with effective and empathetic communication skills
Remarks
Required to perform shift duties on irregular patterns of hours with an estimated average monthly income of HK$21,500 (including the shift duty related allowance*, laundry allowance, 13th month pay and annual discretionary award)
Reporting for duty during adverse weather will be eligible for related allowances
The above position offers a Joining Bonus of $12,000, subject to the terms and conditions of the relevant programme
subject to actual shift duties performed
Applications You are invited to apply online via http://www.mtr.com.hk/mtr_job_en or send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong on or before 30 June 2024.
For other job openings, please visit MTR Corporation's website for more details.
All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.
Primary LocationHong Kong
ScheduleFull-time
Job Posting04/Jan/24, 8:50:21 AM
Closing Date30/Jun/24, 11:59:00 PM
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Rail Transportation
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